Returns Policy

Thanks for shopping at Athena Pacific Ltd.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

If you have decided not to keep an item that you have bought online with Athena Pacific Ltd, and wish to return or exchange it, please complete the details on your delivery note and send it back to us in a new and unused condition together with the product’s original packaging and labelling within 28 days. If you simply do not like your purchase, you will need to return the item at your own expense (see shipping below).  If the item you have received is wrong, or you wish to exchange it, the postage will be reimbursed.

Refunds

We aim to process all refunds as quickly as possible, however, during busy periods this may take up to 5-7 working days. Refunds can only be made to the card that was used at the time of purchase. Your card will be refunded as soon as we have processed your returned items.

If you paid for your order through PayPal, your account will be refunded within 5-7 working days upon receipt of your return. If you cancel your order before we have despatched it, you will get an automatic refund to your PayPal account.

Shipping

We regret to inform you that we cannot be held responsible for returned goods that become lost in transit. We therefore strongly recommend that you use a recorded/insured delivery service and include your proof of purchase.

Return address

Athena Pacific Ltd
C/o Reprohouse Ltd
Drakes Lane Ind Est
Chelmsford
CM3 3BE

Contact Us

If you have any questions on how to return your item to us, contact us.

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